E-commerce & Consumer
Keeping online stores and consumer-facing services on the right side of consumer protection law. We draft the terms, returns policies and disclosures that customers see, and align them with distance-selling and unfair-terms rules. The work covers both the storefront and the back-end obligations behind it.
What this covers
- Online shop terms and conditions and consumer contracts
- Distance-selling and right-of-withdrawal compliance
- Pre-contractual information and disclosure obligations
- Returns, complaints and warranty (rękojmia) procedures
- Unfair contract terms review
- Pricing transparency and Omnibus Directive compliance
- Consumer credit and instalment-payment arrangements
- Subscription and auto-renewal rules
- Product safety and labelling obligations
- Marketing, promotions and prize-competition rules
- Digital content and digital services consumer rules
- Marketplace-seller terms and platform agreements
- Guarantee and after-sales service documentation
- Consumer dispute resolution and ADR/ODR handling
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