Operating Model & Organisation

We shape how a business is organised to deliver its strategy, from structure and roles to decision rights and governance. The aim is an organisation where accountability is clear and work flows without constant escalation. We do this for scale-ups formalising after fast growth and for larger businesses realigning around new products or channels.

What this covers

Target operating model design
Organisation structure and reporting lines
Roles, responsibilities and RACI mapping
Governance and decision rights frameworks
Span of control and layering review
Capability and skills gap assessment
Workforce and capacity planning
Centralisation and shared services design
Process and hand-off mapping between teams
Location and sourcing strategy
Accountability and performance frameworks
Operating model transition and phasing plan
Cost to serve and efficiency analysis
Culture and ways of working alignment

Operating Model & Organisation

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